FAQ
Frequently Asked Questions (FAQ)
General Information
1. What products do you sell?
We offer perfumes, silver jewellery, shoes, slippers, and selected lifestyle products.
2. Are your items ready stock?
Yes, most items displayed on our website are ready stock unless stated otherwise.
3. Where is your business located?
We are based in Kulai, Johor, Malaysia.
4. Are you a registered business?
Yes. PS GETZZZZ RESOURCES is a registered business in Malaysia.
5. How can I contact customer service?
You may contact us via phone, email, or our social media channels.
Orders & Purchasing
6. How do I place an order?
Simply add items to your cart and proceed to checkout.
7. Can I modify my order after payment?
Order modifications depend on processing status.
8. Can I cancel my order?
Orders cannot be cancelled once processing has started.
9. Will I receive an order confirmation?
Yes, confirmation will be sent after successful payment.
10. Can I purchase multiple items in one order?
Yes.
Payment
11. What payment methods do you accept?
We accept ToyyibPay FPX and Atome.
12. Can I pay using online banking?
Yes.
13. Is installment payment available?
Yes through Atome.
14. Is my payment secure?
Yes. Payments are processed securely.
15. Why did my payment fail?
Please check bank limits or payment gateway issues.
Shipping & Delivery
16. Which courier service do you use?
We use PosLaju and J&T Express.
17. How long does delivery take?
Normally 1–5 working days.
18. Do you provide tracking numbers?
Yes.
19. Can I track my parcel?
Yes after shipment.
20. Do you ship nationwide?
Yes throughout Malaysia.
21. Do you provide international shipping?
Currently subject to availability.
22. What if my parcel is delayed?
Courier delays may occasionally occur.
23. Can I change my shipping address?
Before shipping only.
24. Are shipping fees refundable?
No.
25. What happens if nobody receives the parcel?
Courier redelivery terms apply.
Perfume Products
26. Are your perfumes authentic?
We prioritize quality and trusted sourcing.
27. How should I store perfume?
Keep away from direct sunlight.
28. How long does perfume last?
Depending on usage and storage.
29. Can perfume packaging vary?
Minor variations may occur.
30. Do perfume scents differ between batches?
Slight differences can happen.
Silver Jewellery
31. Are your silver jewellery products durable?
Yes with proper care.
32. How do I care for silver jewellery?
Keep dry and store properly.
33. Can silver jewellery tarnish?
Natural oxidation may occur.
34. Do jewellery sizes vary?
Slight variations are possible.
35. Is jewellery suitable for gifting?
Absolutely.
Shoes & Slippers
36. How do I choose the correct size?
Refer to sizing details provided.
37. What if my shoe size is between sizes?
Consider sizing preference.
38. Are shoe colors accurate?
Colors may vary slightly due to screen settings.
39. Are shoes checked before shipping?
Yes.
40. Are slippers suitable for daily wear?
Yes.
Return & Refund
41. Can I return products?
No returns are accepted.
42. Can I request a refund?
No refunds are available.
43. Why is there no refund policy?
Items are checked before shipment.
44. Can I exchange my item?
No exchanges available.
45. What if I receive a wrong item?
Please contact customer support immediately.
Customer Support
46. What are your business hours?
Monday – Friday: 9AM – 6PM.
47. How long does customer support take to reply?
Usually within business hours.
48. Can I contact through social media?
Yes.
49. Do you offer assistance before purchase?
Absolutely.
50. How can I stay updated on promotions?
Follow our social media channels.